Help and F.A.Q.

For a quick overview video on how to complete your child care application, watch the video below.

Frequently Asked Questions (F.A.Q's)

The child care providers you applied to may contact you to schedule a visit or to learn more about you, your family, and your child care needs. When a vacancy opens up that meets your needs they will contact you to offer a spot.

Yes, you may apply to as many centres as you wish. Your choices will be determined by the information you submit on your application. You will be contacted by the child care centre where a space first becomes available. If you accept this space, you still have the option of remaining on one or more other waitlists.

If no space is immediately available to you, the amount of time you will wait is determined by many factors. You may contact any child care centre to find out where you are on their wait list.

Child care subsidy helps to cover the fees for licensed child care for parents/caregivers who qualify.

You may qualify for child care subsidy if you are:
• Living in the District of Sault Ste. Marie
• Eligible financially (see Fee Calculator button), and
• Working full time or part-time, or
• Attending school /training program, or
• Have a therapeutic referral from a qualified referring source based on your needs or your child’s needs.
Please Note: Applicants with an annual household income less than $20,000 qualify for full subsidy. Applicants in receipt of Ontario Works Assistance or Ontario Disability Support Program also qualify for full subsidy. Applicants with an annual household income over $20,000 will be assessed to determine if they qualify for partial fee assistance

You may apply for child care subsidy by selecting “fee assistance is required” when completing your application.

You will be required to provide:
Income –
A copy of your and partner’s (if applicable) Notice of Assessment or Canada Child Benefit Notice for the previous year.
If you cannot find these documents, call Revenue Canada at 1-800-959-8281 to request the summary of your Notice of Assessment.
For Ontario Works or Ontario Disability Support Program recipients, verification that you are currently in receipt of benefits (portion that includes your name)
Custody –
Custody Court Order or written confirmation from absent parent regarding current informal custody arrangement
Employment –
Current paystub
School –
Verification of student status (i.e. school time table/ student I.D)
Financial Support Document (i.e. OSAP, Native Band Funding, Metis Funding, Second Career Funding)
Correspondence Courses may be considered on a case-by-case basis
Therapeutic Referral –
If you are not working or going to school your medical doctor or referral agent will need to complete a referral package available from the Early Years Office or provider
Date of Birth –
Government issued identification to verify date of birth for all dependent children (birth certificate, health card, birth registration)

Please record your username and passphrase so that you can make changes including program selections at any time or you can call Early Years Services at 705-759-5266 for assistance.


Contact Us

Assistance over the phone:
(705) 759-5266
Online Support:
For assistance or information please e-mail us at:
We offer support in English and French.