City of Ottawa Child Care Registry and Waitlist
One list - One Application - Online



Contact Us

Subsidy Inquiries:


For questions related to your subsidy application or subsidy status, please contact 3-1-1, select your preferred language and choose option 4 for ‘daycare’ or email


Online Technical Support


For technical assistance with the site, please contact the OneHSN Support team:

E-mail us at: 

Support By Phone: (888) 722-1540 


Please note that due to high volume of calls at this time, it will take up to 72 hours to return calls. For faster service, please contact us by email. 


We offer support in English and French.