City of Ottawa Child Care Registry and Waitlist
One list - One application - Online
Ottawa Public Health considers that the safest option for families is for children to remain at home, if possible. 
 
Emergency child care services are reserved exclusively for workers identified in the Province of Ontario’s list of workers eligible for emergency child care who have no other alternatives. 
 
To apply, log into your account (if you are an existing user) or create an account (if you are a new user) and complete the necessary steps.
 
After you apply, you will be contacted by Children’s Services staff if space is available.  Upon accepting a placement, you will have to sign a "Consent to Accept Risk and Release of Liability" form.
Further information regarding COVID-19 can be accessed at the following links:
The foregoing information is fluid and remains subject to change as local, provincial and national announcements and new information becomes available.

Welcome to the City of Ottawa Child Care Registry and Waitlist,

your online application for licensed child care

Apply for full fee, subsidy or both by completing just one application! 

Finding Quality Programs

Licensed child care programs must meet and maintain specific provincial standards, set out in the Child Care and Early Years Act (CCEYA). These standards provide for the health, safety and developmental needs of children. For help on how to find quality child care for your child(ren), visit the Ministry of Education website.

Apply for licensed full fee child care (referred to as the Registry)

  • The Registry provides a list of licensed child care providers in the City of Ottawa and includes several child care options for you to choose from:
    home-based care, centre-based care, school age care and or nursery/pre-school care.
  • To add your name to the Registry, you must first create an account (see below). Then follow the steps and apply for the child care programs that best meet the needs of your family.
  • The Registry is managed by child care providers. Once a space is available, a child care provider will contact you directly to advise you of the next steps.

Apply for child care subsidy (referred to as the Waitlist)

  • If you cannot pay the full fee and need help to pay for your child care costs, you can apply for a child care subsidy with the City of Ottawa.
  • The City has criteria for child care fee subsidy which prioritizes individuals that are most in need.
  • When you add your name to the Registry, you will have the option to apply for a subsidy.
  • If eligible for a subsidy, your name will be added to the Waitlist and you will be contacted by a child care provider when a space becomes available at one of your preferred programs.
  • Important: To be assessed for a subsidy, you must submit an application package. This includes a Child Care Rights and Responsibilities/Consent form and other required documents. Without your signed consent and other documents, your application will not be processed. For more information about a child care subsidy, visit Ottawa.ca/daycare.

Once you are finished your application, you will get a confirmation e-mail telling you that your application is either complete or incomplete. If your application is incomplete, you will need to log back in and provide the missing information.

Getting Started

NEW USER

To complete your application, you must first Create an Account and choose a passphrase (password). If you were previously registered on the Centralized Waiting List, you still need to create a new account in this system.

OR

RETURNING USER

To review or make changes to your existing application(s), Log In to your current account.

Need Help?

For more information on how to complete your application, please see “Registration for the Registry and Waitlist

For technical support with your application, e-mail Support@OneHSN.com or call 1-888-722-1540. For more information about child care, visit ottawa.ca/daycare or visit one of our four City of Ottawa Social Support Centres in person.

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